Terms of service

Last updated: July 2025

By placing an order with Orial Outdoor (Pty) Ltd (“Orial Outdoor”, “we”, “us”), you agree to be bound by these Terms & Conditions.

For queries, contact: support@orialoutdoor.com

DEFINITIONS

“Goods” – Any physical products purchased from Orial Outdoor.
“Terms” – These Terms & Conditions.
“Website” – www.orialoutdoor.co.za and www.orialoutdoor.com
“You / Your” – The purchaser of Goods from the Website.

DISCOUNTS, SALES & PROMOTIONS

• Discount codes must be applied at checkout and cannot be added retroactively.
• Only one discount code may be used per order.
• Discount codes do not apply to bundles, upsells, or already discounted items unless stated otherwise.
• Items discounted over 35% are considered final sale and are not eligible for refunds or exchanges unless defective.
• Promotional offers (including “3 for 2”, free gifts, or free shipping) are subject to spend thresholds.
• If a return reduces the order value below a promotional threshold, any associated benefit (including free gifts or free shipping) may be withdrawn or recalculated.

ORDERS

• All orders are subject to acceptance and stock availability.
• Orders are confirmed only once dispatched, not at payment authorisation.
• We reserve the right to cancel or amend orders prior to dispatch where errors occur (including pricing, stock, or system errors).
•  Free promotional items must be returned if the qualifying order value is no longer met, or their value may be deducted from any refund.

PRICE & PAYMENT

• Prices include VAT where applicable.
• Full payment is required before dispatch.
• Prices are subject to change without notice.
• Goods remain the property of Orial Outdoor until paid for in full.
• Risk transfers to you once delivery is completed to the address provided.
• Pay-later payment options are subject to the respective provider’s terms. Disputes relating to these services may need to be raised directly with the provider in the first instance.

CANCELLATIONS, RETURNS & EXCHANGES

• Orders may be cancelled prior to dispatch by contacting support.
• Returns, refunds, and exchanges are governed by our Returns & Delivery Policy, which forms part of these Terms.
• Items must be returned within 15 days of receipt, unused and in original or equivalent protective packaging.
• Shipping fees are non-refundable unless required by law.
• If a non-defective item is returned via arranged collection, return shipping fees may apply.

DELIVERY

• Delivery timeframes are estimates and not guaranteed.
• Free standard shipping applies to orders R1300 and above.
• Orders below R1300 incur a R120 flat-rate shipping fee.
• Orders placed before 12:00 (Mon–Fri, excluding public holidays) may ship the same day, excluding sale periods.

PERSONAL INFORMATION

• Personal information is collected and processed in accordance with our Privacy Policy.
• You may request access to your personal data by contacting us with proof of identity.

LIABILITY

• Orial Outdoor is not liable for indirect, incidental, or consequential losses, including loss of business or profit.
• Nothing in these Terms limits your rights under the South African Consumer Protection Act.
• Faulty goods are handled in accordance with applicable warranty and consumer protection legislation.

THIRD-PARTY ORDERS

• Orders placed via Takealot, Amazon, Onedayonly, or retail partners must be returned and resolved through the respective platform.

GENERAL

Force Majeure: We are not responsible for delays or failures caused by events beyond our reasonable control.

Governing Law: These Terms are governed by the laws of South Africa.
Assignment: You may not assign your rights under these Terms without prior written consent.