Shipping policy

To initiate any return, refund, exchange, or warranty request, please email support@orialoutdoor.com with your order number and a brief description of the request.

Delivery Charges

• Free national shipping on orders R1300 and above.
• Orders below R1300 incur a R120 flat-rate shipping fee.

Delivery Areas

• Delivery is available to residential addresses within South Africa.
• PO Boxes are excluded.
• Deliveries to farms or areas classified as high-risk by courier partners may incur additional surcharges, which will be communicated where applicable.

Delivery Address & Failed Deliveries

• Customers are responsible for providing accurate delivery and contact details.
• If a delivery attempt fails, the courier will contact the customer directly to arrange a second attempt.
• Failed deliveries typically occur due to incorrect address details or unavailability at the delivery location.
• If an order is returned to sender due to repeated failed attempts:
• A refund may be issued in store credit, less courier costs, or
• Re-delivery can be arranged at an additional charge.

Delivery Timeframes

• Standard delivery is 3–5 business days, Monday to Friday (08:00–17:00). Please note this may be impacted by festive season sales and public holidays.
• Exact delivery times cannot be guaranteed.