REFUNDS AND RETURNS POLICY: 

Changed mind / Exchange

1. Email us at support@orialoutdoor.com with your order number to start the process.
2. Requests must be made within 14 days of accepting delivery and item must be in it’s original packaging.
3. We will arrange collection within 7 days of request.
4. For a refund: Once inspected, you will be refunded the product value less shipping fee on the original order.
5. For an exchange: The customer will be charged an additional courier fee of the new product.
6. Terms & Conditions: We reserve the right to reject a return/exchange of an item if it has been damaged, returned used, or otherwise altered from its original, resealable condition. 

Damaged / Defective product

1. Email us at support@orialoutdoor.com with your order number, photo’s and description of issue.
2. We will arrange collection within 7 days of request for inspection of the product.
3. Repair: If the product can be repaired: we will prioritise this option and advise on respective lead-time. 
4. Refund/Replacement: Only applicable if product cannot be repaired. 
5. Terms & Conditions: If you return a product we find not to be defective, you will not be entitled to a refund or exchange of said product, and will be held liable for the cost of returning the item in question to you.

Not what I ordered 

1. In the unlikely event that the wrong product is delivered to you. Please contact us at support@orialoutdoor.com to arrange for a return and redelivery of the correct items at no additional cost.

Refund processing time

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@orialoutdoor.com.

3rd Party Orders (Takealot, OneDayonly, Amazon or independent wholesale shops)

Please note Orial Outdoor is unable to accept and process a return or replacement directly with you. To initiate a return or replacement, please contact the respective site or shop where you made the purchase and follow their return policy as per our agreement with these vendors we are strictly unable to deal with returns directly. 

 

DELIVERY POLICY: 

Delivery charges

Orial Outdoor offers free national shipping on all orders equalling or exceeding R1200. Orders under R1200 are shipped nationally at a R100 flat rate.

Delivery geography

Orial Outdoor only delivers to residential addresses in South Africa. We do not ship to P.O. boxes or to farm / small holdings. If you are unsure if we will ship to your address, please contact us at support@orialoutdoor.com prior to placing your order. Deliveries to Farms will proceed as normal but the customer will be billed additionally for the applicable surcharge.

Delivery address

It is your sole responsibility to ensure that your delivery address is valid and entered correctly. Should Orial Outdoor need to cancel your order due to an invalid shipping address being provided, you will be refunded in store credit and will not be entitled to a cash refund. It is your responsibility to ensure someone is available at the address provided at the time of delivery. Deliveries take place Monday through Friday between 08:00 and 17:00. Orial Outdoor hereby indemnifies itself against failed deliveries.

Should we attempt delivery once without success, we will try to deliver again on the following business day and/or contact you via email or telephone to arrange for a second attempt at delivery. If there is nobody present to accept delivery of your order after repeat attempts at delivery, your goods will be returned to the sender and you will be refunded by Orial Outdoor less the shipping fee forgone. Should you, however, not accept a refund and, instead, wish to offer an alternative address for delivery, re-delivery will be charged at an additional rate.

Delivery time-frame

Standard delivery is 3-5 business days. As noted under “Delivery address” above, it is your responsibility to provide an accurate delivery address at which the goods can be accepted for delivery on weekdays during normal working hours (08:00 – 17:00). The couriers work independently and therefore it is not possible to request exact delivery times therefore please use an address where there will be someone present between the delivery window above.